Our Satisfaction Guarantee
If something in your home was not cleaned properly, tell Happy Maids within two business days and we will come back and re-clean that area at no charge. If it is still not right after the re-clean and the oversight is ours, you get a full or partial refund.
How does the Happy Maids satisfaction guarantee work?
Four steps, in order. The whole thing is designed to end with your house being right, not with an argument about money.
- Tell us. Call, text or email the office as soon as you notice — within two business days of the cleaning
- We look at what happened. Which team, what was booked, what was missed
- We come back and re-clean the area in question at no additional charge. This is the part that fixes the actual problem
- If it is still not right after the re-clean, and the fault is ours, we issue a refund — full or partial, depending on what happened
Do I have to accept the re-clean to get a refund?
Yes. For a refund to apply, the re-clean has to have been accepted and carried out inside that two-business-day window.
That is the only condition, and we would rather be straight about it than bury it. The reason is simple: our first answer to a bad cleaning is to clean it properly, and we cannot do that if we are not let back in.
Why two business days?
Because a home carries on being lived in.
A shower used another six times, a kitchen floor walked over for a week — after that, nobody can honestly separate what was missed from what happened since. Two business days keeps it checkable for both sides.
So do not sit on it. One call on the same afternoon is worth more than a careful email two weeks later.
What if Happy Maids does not show up on the scheduled day?
Your service day is guaranteed and is not changed without your say-so. If Happy Maids fails to provide the scheduled cleaning on your designated day, your next cleaning is complimentary.
Published exceptions, and we would rather name them than let you find out later: severe weather, an inaccessible driveway, a scheduled holiday, or cleaner illness. Those are the only reasons a cleaning does not happen on the day, and the complimentary-cleaning promise does not apply to them.
The exact time of arrival is a different matter. You get a one-hour arrival window by text three days and one day before, but the hour itself is a best effort, not a promise — traffic and the house before yours are real.
What is outside the guarantee?
Work that is not part of the service is not a miss. If it was never in scope, re-cleaning it is not the remedy — the full list is on the Happy Maids policies and help center page, and these are the ones that come up most:
- A room with its door closed. Closed doors are left alone by design; open doors get cleaned
- Anything above the second step of a step ladder — extension poles reach most of the rest
- Walls, ceilings, chandeliers, exterior windows, patios and decks
- Carpet cleaning and steam cleaning
- Heavy mineral buildup on glass or tile. It comes off over several visits, not in one. We will not use an aggressive chemical or an abrasive pad to force it, because that etches glass and damages tile permanently — and that damage does not come back off
- Rooms too cluttered to work in. Cleaners need to be able to reach and to move safely
What happens if something gets broken?
Call the office as soon as you notice. Things do occasionally get knocked off a shelf during dusting, and there is a written process for it rather than a shrug.
- Incidental damage is handled by Happy Maids as a credit toward future service
- Above that, damage caused by the routine nature of cleaning goes through your homeowners' insurance
- Negligence or malpractice on our part is handled by our own insurer
Two honest exclusions: inherently unstable or fragile items — top-heavy pieces with weak bases, insecurely hung pictures — and old window blinds, which go brittle with age and can break during ordinary cleaning.
If something worries you, tell the office and we will mark it on your home's record so the team goes around it.
Something not right? Tell us now
Call or text 847-382-0082, Monday to Friday, 8:30 AM to 4:30 PM, or email mail@happymaids.com. A real person answers the phone.
Bring it up the same day if you can. It is easier to fix a bathroom this afternoon than to reconstruct it next week.
Common questions
What is the Happy Maids satisfaction guarantee?
If any part of the cleaning is not right, tell Happy Maids within two business days and we re-clean that area at no charge.
If it is still not right after the re-clean and the oversight is ours, we issue a full or partial refund based on what actually happened.
How long do I have to report a problem with a cleaning?
Two business days from the date of the service. The re-clean has to be scheduled inside that window.
Sooner is better. A home keeps being used, and after a week nobody can tell what was missed from what happened since.
Do I get my money back if I am not happy?
Possibly — but the re-clean comes first.
Happy Maids re-cleans the area free. If it is still wrong after that and the fault is ours, you get a full or partial refund depending on the situation. The re-clean has to have been accepted and carried out within the two-business-day window for a refund to apply.
Who do I call if a cleaning was not right?
The office, on 847-382-0082, Monday to Friday 8:30 AM to 4:30 PM. The same number takes texts, and email reaches us at mail@happymaids.com.
A real person answers — you are not leaving a ticket in a queue.
What if Happy Maids misses my scheduled cleaning day?
Your service day is guaranteed and is not moved without your agreement. If we fail to provide the scheduled cleaning on your day, your next cleaning is complimentary.
That does not apply to severe weather, an inaccessible driveway, a scheduled holiday, or cleaner illness — which are the only reasons a cleaning is missed.
Does the guarantee cover things you do not clean?
No, and it would be dishonest to imply otherwise. Something that is not part of the service was not missed.
Walls and ceilings, exterior windows, carpet and steam cleaning, anything above the second step of a step ladder, and rooms left with the door closed are all outside the service. The full list is on the policies page.
What if something valuable is broken during a cleaning?
Call the office as soon as you notice and we will work it through with you.
- Incidental damage is handled by Happy Maids as a credit toward future service
- Larger damage from routine cleaning goes through your homeowners' insurance
- Negligence on our part is handled by our insurer
We cannot take responsibility for inherently unstable or fragile items, or for old window blinds, which grow brittle with age. Ask us to skip anything you are worried about and it goes on your home's record.
Is there a contract, and can I stop the service?
There is no contract. Happy Maids works at will and you can stop at any point.
We ask for two full business days' notice so the cleaners held for your home can be scheduled elsewhere.
Let's get it booked
Call or text and a real person picks up, Monday to Friday, 8:30 AM to 4:30 PM.